Terms of service

Terms of Service

Last Updated: 2 June 2026

Welcome to Ravox. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website.

1. About Ravox

Ravox is an Australian retailer specialising in EV and hybrid vehicle accessories.

ABN: 78 276 254 920

Throughout these Terms, "we", "us", and "our" refer to Ravox. "You" refers to the customer, website visitor, or user of our services.

2. Product Information

We make every effort to ensure that product descriptions, images, specifications and compatibility information are accurate.

However:

  • Product images may be for illustrative purposes only.

  • Colours and materials may vary slightly from images displayed on the website.

  • Product specifications may change without notice due to supplier updates.

  • Customers should independently verify vehicle compatibility before purchase.

3. Vehicle Compatibility

Customers are responsible for confirming the correct vehicle make, model, variant and year before placing an order.

While Ravox strives to provide accurate fitment information, we cannot guarantee compatibility where incorrect vehicle details are supplied by the customer.

Vehicle manufacturer names, model names and trademarks are used solely for identification and compatibility purposes.

Unless explicitly stated, Ravox is not affiliated with, endorsed by, or authorised by any vehicle manufacturer.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders

  • Limit purchase quantities

  • Correct pricing or product information errors

  • Cancel orders where fraud or unauthorised activity is suspected

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices, promotions and product availability may change without notice.

Despite our best efforts, occasional pricing errors may occur. Where an error is identified, Ravox reserves the right to cancel the affected order and provide a refund.

6. Shipping and Delivery

Estimated delivery timeframes are provided as a guide only.

Delivery delays may occur due to:

  • Courier delays

  • Weather events

  • Supply chain disruptions

  • Public holidays

  • Remote delivery locations

Ravox is not responsible for delays outside of our reasonable control.

Customers are responsible for ensuring shipping details are accurate at the time of ordering.

7. Returns and Refunds

Returns, exchanges and refunds are governed by our Refund & Returns Policy.

Customers should review that policy before making a purchase.

Nothing in these Terms limits any rights available under Australian Consumer Law.

8. Warranty

Eligible products may be covered by a manufacturer's warranty or Ravox warranty.

Warranty coverage, exclusions and claims procedures are outlined in our Warranty Policy.

9. Installation and Product Use

Some products may require installation.

Customers are responsible for ensuring products are installed correctly and used safely.

Unless otherwise stated, Ravox is not responsible for:

  • Incorrect installation

  • Vehicle damage caused during installation

  • Product misuse

  • Modifications made after purchase

Professional installation is recommended where appropriate.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Graphics

  • Images

  • Product descriptions

  • Website design

  • Text content

is the property of Ravox or its licensors and may not be copied, reproduced or distributed without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Ravox will not be liable for any indirect, incidental or consequential loss arising from the use of our products or website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective upon publication on this website.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Ravox
ABN: 78 276 254 920

Email: info@ravox.com.au

Phone: 0466 084 288

Business Hours:
Monday to Friday
9:00am – 4:00pm (AEST)

15. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Queensland.