Refund & Returns Policy

At Ravox, we want you to shop with confidence. We proudly offer a 30-Day Return Policy on eligible products.

30-Day Returns

You have 30 days from the date of delivery to request a return."30-Day Returns" + "Fitment Guarantee" customers can "test-fit" products without permanently installing them, but car accessories like floor mats and grilles often get marked/scuffed just from being placed in a car once. Mats/liners must be unused and unwashed, only grilles/screen protectors are eligible for "test-fit."

To be eligible for a return, your item must:

1. Be in its original packaging
2. Include all accessories, manuals and supplied components
3. Be free from damage, modification, wash or excessive wear
4. Be in a condition suitable for resale
5. Include proof of purchase or order confirmation

To start a return, please contact us at info@ravox.com.au or call 0466 084 288 during business hours (Monday to Friday, 9:00am – 4:00pm AEST).

Returns must be approved before being sent back. Return instructions and the return address will be provided once your request has been reviewed.

Items returned without prior approval may not be accepted.

Vehicle Compatibility & Fitment Guarantee

Ravox specialises in EV and hybrid vehicle accessories.

Customers are responsible for verifying the correct vehicle make, model, variant and year before placing an order.

Where applicable, Ravox offers a Fitment Guarantee on eligible vehicle-specific products. If a product does not fit as advertised, please contact us within 30 days of delivery.

Customers may carefully test-fit products to verify compatibility. Products must not be permanently installed, modified, damaged, or show signs of use beyond reasonable inspection.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with photos and details of the issue.

Where a return is approved due to a faulty, damaged or incorrectly supplied product, Ravox will provide a prepaid return shipping label at no cost to the customer.

Change of Mind Returns

Change-of-mind returns may be accepted within 30 days of delivery provided the item:

1. Meets all return eligibility requirements
2. Is returned in original packaging
3. Has not been permanently installed or used

Customers are responsible for return shipping costs for approved change-of-mind returns.

Non-Returnable Items

Returns may not be accepted for:

1. Products damaged during installation
2. Products that have been modified or altered
3. Products showing signs of use beyond inspection or fitment testing
4. Custom-made or special-order products
5. Gift cards

Exchanges

The quickest way to exchange an item is to request a return and place a new order once the return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method.

Please allow up to 10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@ravox.com.au.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Customers are entitled to a replacement, repair or refund where required by Australian Consumer Law.