Shipping Policy

Last Updated: 2 June 2026

At Ravox, we are committed to delivering your order as quickly and efficiently as possible.

All Ravox orders are dispatched from Brisbane, Queensland, Australia.

Shipping Locations

We currently ship Australia-wide.

Orders can be delivered to residential and business addresses across Australia.

Free Shipping

We offer free standard shipping on eligible orders within Australia.

Additional shipping charges may apply to certain remote, regional, Western Australia, Northern Territory, offshore islands, or special delivery locations. Any applicable shipping charges will be displayed at checkout before payment is completed.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, sales events, public holidays, or unexpected demand, processing times may be extended.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• South East Queensland: 1–5 business days

• New South Wales, Victoria, South Australia and ACT: 2–8 business days

• Western Australia, Northern Territory and Remote Areas: 5–15 business days

Delivery timeframes are estimates only and are not guaranteed.

Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.

Delivery Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Courier network delays

• Extreme weather events

• Public holidays

• Supply chain disruptions

• High shipping volumes

• Remote delivery locations

Ravox is not responsible for delivery delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@ravox.com.au.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Delivery Acceptance

Risk of loss or damage to products passes to the customer upon delivery to the nominated delivery address.

Customers should inspect their order promptly upon receipt and notify us of any issues as soon as possible.

Australian-Based Customer Support

Ravox is proudly Australian owned and operated.

Our customer support team is based in Australia and is available during business hours to assist with product enquiries, order updates, shipping questions and after-sales support.

Business Hours:

Monday to Friday
9:00am – 4:00pm (AEST)

Contact Us

If you have any questions regarding shipping, please contact us:

Ravox
ABN: 78 276 254 920

Email: info@ravox.com.au

Phone: 0466 084 288

Business Hours:

Monday to Friday
9:00am – 4:00pm (AEST)